FINE & RAW takes care in shipping our chocolate to you, and we want it to arrive in perfectly delicious condition!
We try to ship orders the day they come in whenever possible, but please bear in mind that it may take up to two business days to process your order for shipping.
Shipping Costs - Flat Rate
$10 – UPS Ground
$20 – UPS 2-Day
$40 – UPS Overnight
Note: our shipping rates increase in the summer to account for the additional packaging and insulation we need to make sure your chocolate arrives in pristine shape! Additionally, we ship only Mon-Wed during the warmer months, in order that packages don’t sit in shipping hubs over the weekend.
Overnight orders placed by 11:30 a.m. are guaranteed to arrive the next business day. Overnight orders placed later may ship out for arrival in two days.
We cannot ship orders to PO Boxes - please be sure to provide a full address, including as much detail (eg, Apartment #, Suite, etc) as possible.
Gifts: Notes & Receipts
If you want a handwritten note included in your order, use our Gifts field when you check out. If you choose the Gift option, we will not include a receipt with the order.
If you'd like an order to be shipped on a specific future date rather than when we receive it, please let us know in the Note/Special Instructions field when you order.
Shipping to Hawaii
We can use only expedited shipping to Hawaii, which may entail an additional charge. If you place an order to Hawaii, we will email you to approve these costs before shipping your order.
Shipping to Canada
If you’d like an order shipped to Canada, please place your order by emailing firstname.lastname@example.org with the following info:
- Items and quantity you’d like to order
- Your name, shipping address, and phone number.
We’ll reply as soon as possible with shipping cost and time in transit information, and to arrange payment for your order.
Other International Shipping
We love sending our confections on an adventure. If you live outside the US, please email us at email@example.com and we'll ask the post office nicely if they’ll deliver to you for us.
Weather & Chocolate Delivery
To ensure your chocolate stays in tip-top shape, it’s best that someone is at the delivery address to accept your order when it is delivered. If not, make sure the shipping carrier can leave your order in a cool, dry place.
If the weather in your area is above 80 degrees F, we will email you about upgrading to expedited shipping to preserve the condition of your order. Unfortunately, we cannot guarantee chocolate arrival condition in high temperature areas.
If you have any shipping questions please call us at 1 (718) 366 3633.
UPS Ground service map: