Privacy Policy

FINE & RAW LLC Privacy Policy

Last Updated: October 14, 2025

Introduction

This Privacy Policy describes how FINE & RAW LLC ("FINE & RAW," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal information about you. This Privacy Policy applies when you:

  • Visit or use our website (fineandraw.com)

  • Purchase our chocolate bars and confections

  • Create an account with us

  • Subscribe to our marketing communications

  • Post reviews or interact with our website

  • Otherwise communicate or interact with us

We may provide different or additional notices of our privacy practices for certain products, services, or activities. Those notices will supplement or replace the disclosures in this Privacy Policy where applicable.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to our website or sending you an email notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and your privacy choices.

 

Table of Contents

  1. Information We Collect

  2. How We Use Your Information

  3. Cookies, Tracking Technologies, and Targeted Advertising

  4. How We Share Your Information

  5. Your Privacy Rights and Choices

  6. Data Security

  7. Data Retention

  8. Children's Privacy

  9. Additional Information for U.S. Residents

  10. Contact Us

Information We Collect

Information You Provide Directly to Us

We collect personal information that you provide directly to us, including when you:

  • Create an account: Name, email address, password, phone number, and mailing address

  • Place an order: Billing and shipping information, including name, address, phone number, and email address

  • Subscribe to marketing: Email address, phone number (for SMS), and communication preferences

  • Post a review: Name (or username), email address, review content, and optional profile information

  • Contact us: Name, email address, phone number, and the content of your message

  • Respond to surveys or promotions: Any information you choose to provide in response to our surveys, contests, or promotional offers

Payment Information: When you make a purchase, we use third-party payment processors to securely collect and process your payment card information or other payment details. We do not directly store complete payment card numbers on our servers.

Information We Collect Automatically

When you visit our website or interact with our emails, we automatically collect certain information, including:

  • Device and browsing information: IP address, browser type and version, device type, operating system, unique device identifiers, and mobile network information

  • Usage information: Pages viewed, links clicked, time spent on pages, access times and dates, referring website addresses, and search terms used to find our website

  • Transaction information: Details about your purchases, including products ordered, order amounts, dates of purchase, and shipping information

  • Location information: Approximate geographic location inferred from your IP address

  • Email interaction data: Whether you opened our emails, clicked on links, or took other actions

Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us:

  • Remember your preferences and settings

  • Understand how you use our website

  • Improve website functionality and user experience

  • Deliver targeted advertising

  • Measure the effectiveness of our marketing campaigns

For more information about cookies and how to control them, see the Cookies, Tracking Technologies, and Targeted Advertising section below.

Information We Collect from Other Sources

We may collect information about you from other sources, including:

  • Gift recipients: When someone purchases a gift for you through our website

  • Referral programs: When someone refers you to our products or services

  • Analytics and advertising partners: Information about your interests, demographics, and online activities from companies that help us with analytics and advertising

  • Data enrichment services: Additional contact or demographic information to better understand our customers

  • Fraud prevention services: Information to help us detect and prevent fraudulent transactions

  • Public sources: Publicly available information, such as social media profiles (if you interact with us on social media)

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Products and Services

  • Process and fulfill your orders, including arranging shipping and delivery

  • Create and manage your online account

  • Communicate with you about your orders, account, or inquiries

  • Process returns, exchanges, and refunds

  • Send you order confirmations, shipping notifications, and customer service messages

To Personalize Your Experience

  • Remember your preferences and settings

  • Provide product recommendations based on your browsing and purchase history

  • Customize the content and offers we show you

  • Pre-fill forms with your information for easier checkout

For Marketing and Promotional Purposes

  • Send you promotional emails about new products, special offers, and upcoming events (with your consent where required)

  • Send you text messages about promotions and offers (with your express consent)

  • Show you targeted advertisements on our website and on third-party platforms

  • Conduct surveys, contests, and sweepstakes

  • Measure the effectiveness of our marketing campaigns

To Improve Our Business

  • Analyze how customers use our website and products

  • Conduct market research and customer satisfaction surveys

  • Develop new products and improve existing offerings

  • Test and improve our website functionality and user experience

  • Train our staff and improve customer service

For Security and Fraud Prevention

  • Detect, investigate, and prevent fraudulent transactions and other illegal activities

  • Protect the security and integrity of our website and systems

  • Monitor and enforce our Terms of Service and other policies

  • Protect our rights, property, and the safety of our customers and staff

For Legal and Compliance Purposes

  • Comply with applicable laws, regulations, and legal obligations

  • Respond to lawful requests from law enforcement and government authorities

  • Enforce our legal rights and defend against legal claims

  • Maintain appropriate business and financial records

With Your Consent

  • For any other purposes disclosed to you at the time we collect your information

  • For purposes you specifically authorize or direct

Cookies, Tracking Technologies, and Targeted Advertising

What Are Cookies?

Cookies are small text files that websites place on your device to store information about your preferences and activities. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or until they expire).

Types of Cookies We Use

Essential Cookies: These cookies are necessary for our website to function properly. They enable core functionality such as security, network management, shopping cart functionality, and accessibility features. You cannot opt out of these cookies.

Analytics and Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use services like Google Analytics to measure website traffic, understand which pages are most popular, and identify areas for improvement.

Functionality Cookies: These cookies remember your preferences and choices (such as language preferences or region) and provide enhanced, personalized features.

Marketing and Advertising Cookies: These cookies track your browsing habits and are used to deliver advertisements that are relevant to you and your interests. They also help us measure the effectiveness of advertising campaigns.

Targeted Advertising

We work with advertising partners (such as Google Ads, Facebook/Meta, and other advertising networks) to show you relevant advertisements on our website and across the internet. These partners may use cookies, pixels, and similar technologies to:

  • Track your visits to our website and other websites

  • Collect information about your online activities over time

  • Show you ads based on your browsing behavior and interests

  • Measure the performance of advertising campaigns

Cross-Context Behavioral Advertising: Our advertising partners may combine information collected on our website with information collected from other websites and apps to create a profile of your interests and show you targeted ads across different platforms.

Email and Phone Number Matching: We may share hashed or encrypted email addresses and phone numbers with advertising partners (such as Facebook Custom Audiences and Google Customer Match) to show you relevant ads on their platforms. These partners convert this information into unique identifiers that cannot be reversed to identify you personally.

How to Control Cookies and Targeted Advertising

Browser Settings: Most web browsers allow you to control cookies through their settings. You can typically:

  • Block all cookies

  • Block third-party cookies only

  • Delete cookies after each browsing session

  • Receive notifications when cookies are being set

Please note that blocking or deleting cookies may affect the functionality of our website and limit your ability to use certain features.

Opt Out of Targeted Advertising:

You can opt out of targeted advertising through the following methods:

  1. Cookie Preference Center: [Click here] to access our cookie preference center and customize your cookie settings.

  2. Industry Opt-Out Tools:

  3. Platform-Specific Opt-Outs:

  4. Mobile Advertising:

    • iOS: Go to Settings > Privacy > Advertising > Limit Ad Tracking

    • Android: Go to Settings > Google > Ads > Opt out of Ads Personalization

Do Not Track Signals: Some browsers have a "Do Not Track" feature that signals to websites that you do not want to be tracked. Our website does not currently respond to Do Not Track signals because there is no industry standard for how to interpret and respond to these signals.

Email Marketing: You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email we send you.

SMS Marketing: You can opt out of text messages by replying "STOP" to any text message we send you.

Please note that opting out of targeted advertising does not mean you will stop seeing ads; it means the ads you see will be less relevant to your interests.

How We Share Your Information

We share your personal information in the following circumstances:

Service Providers and Business Partners

We share personal information with third-party vendors, consultants, and service providers who perform services on our behalf, including:

  • Payment processors: To process your payment transactions securely (e.g., Stripe, PayPal, Shopify Payments)

  • Shipping and fulfillment partners: To deliver your orders (e.g., USPS, UPS, FedEx, fulfillment warehouses)

  • Email service providers: To send marketing emails and transactional notifications (e.g., Mailchimp, Klaviyo)

  • SMS providers: To send text message communications (e.g., Attentive, Postscript)

  • Website hosting and infrastructure: To host and maintain our website and databases (e.g., Shopify, AWS)

  • Analytics providers: To understand website usage and customer behavior (e.g., Google Analytics, Hotjar)

  • Customer service platforms: To manage customer inquiries and support (e.g., Zendesk, Gorgias)

  • Review platforms: To collect and display product reviews (e.g., Yotpo, Trustpilot)

  • Fraud prevention services: To detect and prevent fraudulent transactions

These service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

Advertising and Marketing Partners

We share personal information with advertising and marketing partners to:

  • Display targeted advertisements on third-party websites and social media platforms

  • Measure the effectiveness of our advertising campaigns

  • Analyze customer demographics and preferences

  • Build custom audiences and lookalike audiences for advertising

This may include sharing email addresses, phone numbers, IP addresses, device identifiers, and information about your website activity and purchases.

Business Transfers

If FINE & RAW is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

Legal Requirements and Protection of Rights

We may disclose your personal information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

  • Comply with legal obligations, court orders, or legal processes

  • Respond to lawful requests from government authorities, law enforcement, or regulatory agencies

  • Enforce our Terms of Service and other agreements

  • Protect the rights, property, or safety of FINE & RAW, our customers, or the public

  • Detect, prevent, or investigate fraud, security issues, or illegal activities

With Your Consent

We may share your personal information for other purposes with your consent or at your direction. For example:

  • When you post a product review, we will display your name (or username) and review content publicly on our website

  • If you participate in a referral program, we may share information with the person you referred

  • If you authorize us to connect your account with a third-party service

Aggregated and De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you. For example, we may share aggregate statistics about our customers or website traffic with business partners or publicly disclose trends in how our products are used.

Your Privacy Rights and Choices

Account Information

If you have an account with us, you can access, update, or delete certain information by logging into your account. You can also:

  • Update your name, email address, phone number, and shipping/billing addresses

  • Change your password

  • Update your marketing preferences

  • View your order history

To delete your account entirely, please contact us at factory@fineandraw.com.

Marketing Communications

Email: You can opt out of receiving promotional emails by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email

  • Logging into your account and updating your email preferences

  • Contacting us at factory@fineandraw.com

Even if you opt out of promotional emails, we may still send you transactional emails about your orders, account, or customer service inquiries.

SMS/Text Messages: You can opt out of receiving promotional text messages by:

  • Replying "STOP" to any text message we send you

  • Texting "STOP" to the short code from which you received the message

  • Contacting us at factory@fineandraw.com

Standard message and data rates may apply for any text messages we send you.

Cookies and Tracking Technologies

See the Cookies, Tracking Technologies, and Targeted Advertising section above for information about how to control cookies and opt out of targeted advertising.

State-Specific Privacy Rights

If you are a resident of California, Virginia, Colorado, Connecticut, Utah, Montana, Oregon, Texas, or another U.S. state with a comprehensive privacy law, you may have additional rights. See the Additional Information for U.S. Residents section below for more details.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. These measures include:

  • Encryption of data in transit using SSL/TLS technology

  • Secure storage of data with access controls and authentication

  • Regular security assessments and vulnerability testing

  • Employee training on data security and privacy practices

  • Contracts with service providers requiring them to protect your information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account password and for any activity that occurs under your account.

If we become aware of a security breach that affects your personal information, we will notify you as required by applicable law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria we use to determine retention periods include:

  • Account information: Retained for as long as your account is active, plus a reasonable period afterward to accommodate customer requests or legal obligations

  • Purchase information: Retained for as long as necessary to process your order, comply with tax and accounting requirements, handle returns, and resolve disputes (typically 7-10 years)

  • Marketing data: Retained until you opt out or we no longer have a legitimate business need for the information

  • Website analytics: Typically retained for 26-50 months, depending on the analytics platform

  • Customer service records: Retained for as long as necessary to resolve your inquiry and for a reasonable period afterward (typically 3-7 years)

When we no longer need your personal information, we will securely delete or anonymize it so that it cannot be used to identify you.

Children's Privacy

Our website and products are not intended for children under the age of 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and believe that your child has provided personal information to us without your consent, please contact us at factory@fineandraw.com, and we will take steps to delete that information.

Additional Information for U.S. Residents

State Privacy Laws

If you are a resident of certain U.S. states, you may have additional privacy rights under state law. The following states have enacted comprehensive consumer privacy laws: California, Virginia, Colorado, Connecticut, Utah, Montana, Oregon, and Texas (with laws taking effect on various dates through 2025).

Your Privacy Rights

Depending on where you live, you may have the following rights:

Right to Know/Access: You have the right to request that we disclose to you:

  • The categories and specific pieces of personal information we have collected about you

  • The categories of sources from which we collected your personal information

  • The business or commercial purposes for collecting or selling your personal information

  • The categories of third parties with whom we share your personal information

Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.

Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.

Right to Opt Out: You have the right to opt out of:

  • The sale of your personal information

  • The sharing of your personal information for targeted advertising purposes

  • Profiling in furtherance of decisions that produce legal or similarly significant effects

Right to Limit Use of Sensitive Personal Information: If applicable, you have the right to limit our use of your sensitive personal information to only what is necessary to provide our products or services.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of quality based solely on your exercise of privacy rights.

Categories of Personal Information We Collect

Under state privacy laws, we collect the following categories of personal information:

  • Identifiers: Name, email address, mailing address, phone number, IP address, account username, online identifiers, device identifiers

  • Commercial information: Purchase history, shopping cart contents, product interests, payment information (collected by third-party processors)

  • Internet or electronic network activity: Browsing history, search history, website interactions, email interactions

  • Geolocation data: Approximate location derived from IP address

  • Inferences: Preferences, interests, and characteristics derived from your activities and information

We collect these categories of personal information from the sources described in the Information We Collect section and use them for the purposes described in the How We Use Your Information section.

Do We "Sell" or "Share" Personal Information?

Under some state privacy laws, "sale" is defined broadly to include sharing personal information with third parties in exchange for valuable consideration. "Sharing" includes disclosing personal information for cross-context behavioral advertising (targeted advertising).

Sale: We do not sell personal information in the traditional sense (i.e., for money). However, our use of advertising partners and analytics services may be considered a "sale" under state law definitions because we receive services in exchange for allowing these partners to collect information about our website visitors.

Sharing for Targeted Advertising: We share personal information (such as IP addresses, device identifiers, browsing activity, and hashed email addresses) with advertising partners to show you targeted ads on other websites and platforms. This is considered "sharing" under state privacy laws.

Categories of Personal Information Shared: We may share the following categories of personal information:

  • Identifiers (email addresses, device identifiers, IP addresses)

  • Commercial information (purchase history, product interests)

  • Internet activity (website browsing and interaction data)

  • Inferences (preferences and interests)

Categories of Third Parties: We may sell or share personal information with:

  • Advertising networks and platforms (Google Ads, Facebook/Meta, etc.)

  • Analytics providers

  • Marketing partners and data brokers

Retention: We retain the categories of personal information described above for the periods specified in the Data Retention section.

How to Exercise Your Rights

To exercise your privacy rights, you may:

  1. Email us: factory@fineandraw.com with "Privacy Rights Request" in the subject line

  2. Call us: 718-366-3633

When you submit a request, we may ask you to provide additional information to verify your identity and ensure we are disclosing or deleting information about the right person. We will typically ask for:

  • Your name and email address

  • Information about recent purchases or account activity

  • Other information necessary to match you to the personal information in our systems

Authorized Agents: In some states, you may authorize another person or entity to submit a request on your behalf. We may require written proof of the agent's authority and may verify your identity directly before processing the request.

Appeals: If we deny your request, you may have the right to appeal our decision. We will provide information about how to appeal in our response to your request.

Response Timeframes: We will respond to your request within 45 days (or as otherwise required by applicable state law). If we need additional time, we will notify you of the extension and the reason for it.

California-Specific Disclosures

California Shine the Light Law: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us at factory@fineandraw.com.

Notice at Collection: At or before the time we collect personal information from California residents, we provide notice about:

  • The categories of personal information we collect

  • The purposes for which we use each category

  • Whether we sell or share personal information

This notice is provided through this Privacy Policy and other notices on our website where we collect information.

Do Not Sell or Share My Personal Information

To opt out of the sale or sharing of your personal information for targeted advertising:

  1. Click here: [Insert link to opt-out mechanism]

  2. Email us: factory@fineandraw.com with "Do Not Sell My Information" in the subject line

  3. Cookie settings: Use our cookie preference center to disable advertising cookies

We will process your opt-out request and apply it to your browser. However, if you use a different browser or device, clear your cookies, or visit our website from a different computer, you will need to opt out again.

Opt-Out Preference Signals: Some browsers and browser extensions allow you to broadcast an opt-out preference signal. We may recognize and respond to such signals in the future as industry standards develop and legal requirements take effect.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

FINE & RAW LLC
 Brooklyn, New York, USA
 Email: factory@fineandraw.com

For privacy-specific inquiries, please include "Privacy Inquiry" in the subject line of your email.

We will respond to your inquiry as promptly as possible, typically within 30 days.

Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will revise the "Last Updated" date at the top of this policy. If we make material changes that significantly affect your rights or how we handle your personal information, we will:

  • Post a prominent notice on our website

  • Send an email notification to the email address associated with your account (if you have one)

  • Provide other notice as required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

© 2025 FINE & RAW LLC. All rights reserved.