Shipping Info

FINE & RAW takes great care in shipping our chocolate to you so it arrives in perfectly delicious condition!

 

Chocolate Shipping Info

Free ground shipping on domestic orders over $35 total (excluding AR, FL, HI, NM). Please note that free shipping can't be used in conjunction with other discount codes. 

Shipping to AR, FL, HI, NMIf your order only contains our spreads then we can ship your order ground year round. Please email factory@fineandraw.com for ground shipping options. 

We try to ship orders the day they come in whenever possible, but please bear in mind that it may take 2-3 business days to process your order for ground shipping - and there maybe added COVID related delays with UPS/USPS/FedEx. 

Adding a Gift Note?

Gift notes can be added when you are in the Cart - this is before Checkout. You can navigate to the Cart using the main menu. We don't add receipts to any orders!

Shipping Costs - Flat Rate

$9.75 – Ground Shipping (not available to certain states with long transit times and warm weather at destination)

$20 – 2-Day Shipping (see more details below)

$40 – Overnight Shipping (see more details below)

$0 - Curbside pickup @ our chocolate Brooklyn chocolate factory.

 

Seasonal Information

For warm destinations, we ship only Mon-Wed during the warmer months, in order that packages don’t sit in shipping hubs over the weekend. Overnight orders can ship on Thur too.

We will add complementary cooling materials to warm destinations.

During warmer months (above 74 degrees) if your chocolate is in transit longer USPS ground transit 2 day zone, then we’ll get in touch with you to upgrade your shipping option to make sure your chocolate gets to you in tip top condition.

To ensure your chocolate stays in tip-top shape, it’s best that someone is at the delivery address to accept your order when it is delivered. If not, make sure the shipping carrier can leave your order in a cool, dry place.

 

Overnight Shipping

Overnight orders placed by 11:00 a.m. will be shipped day of ordering.

Orders placed after 11am Thur will ship Monday if there’s warm weather on the transit route.

 

2-Day Shipping

2-Day shipping orders placed by 11:00 a.m. will be shipped day of ordering.

Orders placed after 11am Wed will ship Monday if there’s warm weather on the transit route.

 

Ground Shipping times from Brooklyn

Addresses

We cannot ship orders to PO Boxes - please be sure to provide a full address, including as much detail (eg, Apartment #, Suite, etc) as possible.  

Want us to ship at a later date for you?

If you'd like an order to be shipped on a specific future date rather than when we receive it, please let us know in the Note/Special Instructions field when you order.

Saturday delivery for shipped orders:

If you require Saturday delivery please let us know. There might be a surcharge depending on residential area - we will email you with more info if necessary.

National Holidays:

UPS and USPS don’t pickup or deliver on National Holidays.

Shipping to Hawaii:

We can use only expedited shipping to Hawaii, which may entail an additional charge. If you place an order to Hawaii, we will email you to approve these costs before shipping your order.

Shipping to Alaska:

Might incur a surcharge - we will email you with more info if necessary.

Shipping to Canada:

If you’d like an order shipped to Canada, please place your order by emailing shipping@fineandraw.com with the following info:

- Items and quantity you’d like to order

- Your name, shipping address, and phone number.

We’ll reply as soon as possible with shipping cost and time in transit information, and to arrange payment for your order.

International Shipping:

Please place your orders directly through our website. Please note that international shipping can experience delays at customs. 

Delays with shipping carriers and incorrect addresses:

Please note that we are not responsible for delays caused by UPS/USPS nor are we responsible for incorrect addresses. Fees incurred due to incorrect addresses will be billed to the buyer. As a food producer, we do not accept returns.

  

If you have any shipping questions please call us at 1 (718) 366 3633.