FINE & RAW takes great care in shipping our chocolate to you so it arrives in perfectly delicious condition!
How long will my order take to ship?
We try to ship orders the day they come in whenever possible -- but please bear in mind it may take 2-3 business days to process your order for ground shipping.
There may also be additional COVID-related delays with UPS/USPS/FedEx.
How much does shipping cost?
- $9.75 – Ground Shipping (not available to certain states with long transit times and warm weather at destination)
- $20 – 2-Day Shipping (see more details below)
- $40 – Overnight Shipping (see more details below)
- $0 - Curbside pickup @ our chocolate Brooklyn chocolate factory.
- We do not offer free shipping on international orders.
How do I get free shipping?
It's easy! Just create an order over $40. That's three spreads... or four chocolate bars... yum...
How do I add a gift note?
Gift notes can be added when you are in the Cart - this is before Checkout. You can navigate to the Cart using the main menu. We don't add receipts to any orders!
How do you ensure my chocolate won't melt?
We ice-insulate all orders traveling to destination locations with temperatures above 75 degrees. Because insulation lasts a maximum of two days, we only fulfill orders requiring ice Monday-Wednesday of each week.
As the weather gets warmer and demand for delicious chocolate increases, this can sometimes lead to a back-up in iced orders and a subsequent delay in the amount of time it takes for order fulfillment.
If your order has taken a lil longer to arrive than you'd like, don't fret. Send us an email at firstname.lastname@example.org and we'll get it sorted out ASAP :)
To ensure your chocolate stays in tip-top shape, it’s best that someone is at the delivery address to accept your order when it is delivered. If not, make sure the shipping carrier can leave your order in a cool, dry place.
I need my chocolate ASAP! What are my options?
Listen - we get it. Sometimes you need choko now. We offer expedited shipping options (Overnight and 2-Day) for chocolate orders year round.
Expedited orders placed before 8:00 a.m. will be shipped out the day they're ordered. Orders placed after 8:00 a.m. will be fulfilled the next business day.
Help! I ordered with expedited shipping and my order isn't here!! Who should I talk to?
Don't worry - we've got you. Send an email to email@example.com and we'll get it sorted out ASAP.
Ground Shipping times from Brooklyn
We cannot ship orders to PO Boxes - please be sure to provide a full address, including as much detail (eg, Apartment #, Suite, etc) as possible.
Want us to ship at a later date for you?
If you'd like an order to be shipped on a specific future date rather than when we receive it, please let us know in the Note/Special Instructions field when you order.
Saturday delivery for shipped orders:
If you require Saturday delivery please let us know. There might be a surcharge depending on residential area - we will email you with more info if necessary.
UPS and USPS don’t pickup or deliver on National Holidays.
Shipping to Hawaii:
We offer the following options for shipping based on what your order contains.
- $50 expedited shipping - chocolate bars, truffles, or chunkies.
- $20 flat-rate shipping - spreads ONLY.
Shipping to Alaska:
Might incur a surcharge - we will email you with more info if necessary.
Shipping to Canada:
If you’d like an order shipped to Canada, please place your order by emailing firstname.lastname@example.org with the following info:
- Items and quantity you’d like to order
- Your name, shipping address, and phone number.
We’ll reply as soon as possible with shipping cost and time in transit information, and to arrange payment for your order.
Please place your orders directly through our website. Please note that international shipping can experience delays at customs.
Delays with shipping carriers and incorrect addresses:
Please note that we are not responsible for delays caused by UPS/USPS nor are we responsible for incorrect addresses. Fees incurred due to incorrect addresses will be billed to the buyer. As a food producer, we do not accept returns.
If you have any shipping questions please call us at 1 (718) 366 3633.